Refund Policy

Normio may charge for a one-time website scan or for recurring monitoring access. A paid scan or subscription becomes active after the payment provider confirms a successful payment.

A one-time scan is intended as a snapshot of a public website at or around the time it is run. A subscription is intended for repeated scans, email alerts, third-party policy-change notices, and dashboard monitoring during the subscription period shown in the product.

Subscription checkout is processed by the payment provider shown during purchase. Normio does not store full card numbers or card security codes.

If a payment is still pending, processing, expired, failed, or reversed, the project may remain locked or return to a past-due state until a successful payment is confirmed.

Refunds may be considered when a duplicate charge occurs, a payment was made in error, Normio cannot provide the paid project access because of a service-side issue, or applicable law requires a refund.

Fees are generally non-refundable after paid project access has been activated and used for scans, monitoring, email alerts, analysis, or other product workflows, except where required by law or expressly approved by Normio.

For one-time scans, a refund is less likely to be available after the scan has been completed or a report/review list has been made available, unless the scan failed because of a service-side issue or applicable law requires a different outcome.

To request a refund, contact the Normio team through the support or account access channel associated with the service. Include the account email, project name, payment date, and a short explanation of the issue.

We may ask for additional information to verify the account, locate the payment, and determine whether the request is eligible under this policy.

We review refund requests case by case. If a refund is approved, the timing of the returned funds depends on the payment provider, card network, issuing bank, and payment method.

A refunded or reversed payment may cause the related project subscription to end, become past due, or require a new payment before paid features are available again.

Canceling or not renewing a monitoring subscription prevents future paid access for that project, but it does not automatically create a refund for a subscription period that has already been activated.

If the product later supports automatic renewals, cancellation terms shown in the product or checkout flow will apply to future renewal charges.

We may update this Refund Policy from time to time. The updated version will apply to refund requests made after the updated policy becomes effective, unless applicable law requires otherwise.

Questions about billing or refunds can be directed to the Normio team through the support or account access channel associated with the service.